🤝 Dispute Center

Common Issues & How to Resolve Them

Item Not Received

If your item has not arrived within the expected delivery window:

1. Check the tracking number provided by the seller
2. Contact the seller and ask for an update
3. If no tracking was provided or the item is confirmed lost, contact us at buysellbid.com/contact

Item Not as Described

If the item received is significantly different from its listing description (wrong item, major undisclosed damage, counterfeit):

1. Take photos of the item and its packaging
2. Message the seller explaining the issue
3. If the seller is unresponsive or refuses to help, contact our support team with your photos and order number

Item Arrived Damaged

If your item arrived damaged in transit:

1. Photograph the damaged item AND the packaging before unpacking further
2. Contact the seller immediately — damage in transit is covered by shipping insurance if the seller purchased it
3. Keep all original packaging for any carrier claims

Seller Won't Respond

If a seller has not responded within 48 hours of a message:

1. Send a follow-up message
2. Contact our support team — we will reach out to the seller on your behalf
3. If you paid via PayPal, you may also open a PayPal dispute for additional protection

Buyer Claims Item Not Received (for Sellers)

If a buyer claims their item has not arrived:

1. Provide the tracking number and carrier name immediately
2. If tracking shows delivered, share that information with the buyer
3. If tracking shows lost, file a claim with your carrier and work with the buyer toward a resolution

Our Dispute Resolution Process

When you contact our support team about a dispute, here is what happens:

1. Acknowledgement — We will respond within 24 hours to confirm receipt of your dispute
2. Investigation — We review the order details, messages and any evidence provided by both parties
3. Mediation — We contact both buyer and seller and attempt to reach a mutually agreeable resolution
4. Decision — If mediation fails, our team makes a final decision based on the evidence
5. Resolution — Outcomes may include a full refund, partial refund, replacement or case closure

Our goal is always to reach a fair outcome for both parties. We aim to resolve disputes within 5 business days.

PayPal Buyer Protection

If you paid via PayPal, you may be eligible for PayPal Buyer Protection separately from our dispute process. Visit paypal.com to open a PayPal dispute. Note that opening a PayPal dispute and a BuySellBid dispute simultaneously may delay resolution on both.

Preventing Disputes

For buyers: Read listing descriptions carefully, check seller feedback, ask questions before buying, and pay via a protected method.

For sellers: Write accurate descriptions, photograph items honestly, ship promptly with tracking, and communicate proactively with buyers.